These Terms and Conditions apply when you use commisstation.com or order from Commis Station. Please read them together with our Refund Policy and Privacy Policy, which form part of these terms. By creating an account or placing an order, you agree to them.
1. About us
This website is run by Shrada Mahesh Aswani, trading as Commis Station ("Commis Station", "we", "us" or "our").
Address: 2nd Floor, Plot No 233, 74 Floor, 2, Kakad Industrial Estate, Sitaram Keer Marg Off L J Road, Mahim, Mumbai, Maharashtra, 400016
GSTIN: 27AGTPA7150J1Z4
FSSAI Licence No.: 21520017000299
Email: info.commisstation@gmail.com
Phone: +91 75064 30004
2. Your account
You must be 18 or older to create an account or place an order.
You sign in with a one-time code sent to your WhatsApp number or email address. Keep your phone and email secure and never share your codes. You are responsible for orders placed from your account.
To place an order, you need a confirmed email address or a confirmed WhatsApp number.
Please keep your name, phone number, email address and delivery addresses accurate. We use them to deliver your order and to issue your GST invoice.
We may suspend or close an account that is used for fraud or misuse, or to break these terms.
3. How ordering works
Pre-orders: our food is made to order, so regular orders must be placed at least 24 hours before the start of your chosen delivery or pickup slot.
Same-day items: items marked "Same-day available" can be ordered for the same day until 3:00 PM, for a slot that has not yet started. After 3:00 PM they follow normal pre-order timing. A same-day order can contain only same-day items, so if your cart mixes them with other items, please place two separate orders.
Minimum quantities: some items have a minimum order quantity, shown on the product page.
Choices: some items ask you to make choices, such as a filling and a sauce. Your choices form part of your order and do not change the price.
Before you pay: you must confirm that you have read the allergen information for your order and that orders cannot be changed, cancelled or refunded once placed (our Refund Policy explains the exceptions).
Confirmation: your order is confirmed only once your payment has been received. You will see the confirmation on screen and under your orders on the website.
The times above are our current settings. The website always shows the times that apply while you order.
4. Party orders
Party orders are requested from our Party menu with your event date and guest count. The event date must be at least 48 hours away, and each party item has a minimum quantity.
We review every request. Sending one does not confirm an order, and you pay nothing at this stage.
If we can take your order, we will send you a payment link by WhatsApp or email with the final amount, including any delivery charge. The link is valid for 72 hours.
Your party order is confirmed only once you pay. If the link expires before you pay, contact us and we will check whether we can still take your order.
Once paid, a party order follows the same rules as any other order: it cannot be changed or cancelled.
5. Prices, GST and payment
All prices are in Indian Rupees (₹). Prices on our menu include GST (currently 5%). Before you pay, checkout shows the GST separately, along with any coupon discount and your delivery charge.
Delivery charges depend on your pincode.
We accept online payment only, through Razorpay, using UPI, cards, net banking, wallets or any other method shown at payment. We do not accept cash on delivery.
Prices and the menu may change at any time. The price you pay is the price shown when you placed your order.
If we listed a clearly wrong price by mistake, we will contact you before preparing your order. If we cannot agree on a fix, we will cancel the order and refund you in full.
If money has left your account but your order is not confirmed, please wait a few minutes: we re-check payments with Razorpay automatically. If it is still not confirmed, contact us with your payment reference.
6. Coupons
You can use one coupon per order.
Every coupon has an expiry date and may have a minimum order value or a usage limit.
Some coupons are personal and work only on the account they were issued to.
Coupons have no cash value and cannot be added after an order is placed.
We may refuse or cancel a coupon that is being misused.
7. Delivery
We deliver within Mumbai, to the pincodes accepted at checkout, through third-party delivery partners. If your pincode is not accepted, you can choose self-pickup instead.
Deliveries are made between 12:00 PM and 4:00 PM, in the slots shown at checkout.
Stick to the Time: we deliver only within your chosen slot, even if your order is ready earlier.
Flexible with the Time: we may deliver as soon as your order is ready.
Please give a complete address and a phone number that will be answered, and make sure someone is available to receive the order.
If we cannot deliver because the address is wrong or incomplete, or nobody can be reached, we will call you to agree what happens next. The order is not refunded in this case.
Heavy rain, flooding, traffic restrictions and other events outside our control can cause delays. We will keep you informed.
8. Self-pickup
You can collect your order from our kitchen at the address in section 1, during the slot you chose. There is no delivery charge.
You can send someone else, or book your own delivery service, to collect it. Share your order number with them. Once we hand the order over, it is in your care.
We keep uncollected orders until 5:00 PM on the pickup day. If nobody has collected yours by then, we will call you to decide what happens next. Uncollected orders are not refunded.
9. Refusing an order at the door
Every order is made for you. If you refuse an order that is correct and on time, it counts as delivered and the payment is not refunded. We record each refusal against the name, phone number and delivery address on the order, and after repeated refusals we may decline further orders. If we decline an order that has already been paid, we refund it in full. If something is actually wrong with your order at the door, that is not a refusal: see our Refund Policy.
10. Changes, cancellations and refunds
Once placed and paid, an order cannot be changed or cancelled and is not refunded, except where the problem is on our side, as set out in our Refund Policy.
11. Allergens and food safety
Each product page lists the allergens in that item, and we remind you when you add it to your cart. Every item also shows a green (vegetarian) or red (non-vegetarian) mark.
Our menu includes foods containing gluten, dairy, eggs, nuts, peanuts, sesame, soy, fish, shellfish, meat (including pork), gelatin and alcohol, and many are prepared in the same kitchen. We take care, but we cannot guarantee that any item is completely free from traces of these. If you have a severe allergy, please speak to us before ordering.
Our food is handmade, so it may look slightly different from the photos.
Please store and eat your food as we advise on the product page or packaging. Once your order has been handed over, we are not responsible for problems caused by storing or handling it differently.
12. Using our website
Please do not misuse the website. For example, do not place fake orders, try to get around our checks, interfere with how the website works, copy our content for commercial use, or abuse our staff or delivery partners.
13. Our content
The content on this website, including our name, logo, photos, text and design, belongs to us or is used with permission. You may not copy or use it without our written permission.
14. Our responsibility to you
We take care to prepare and deliver every order properly. If something goes wrong because of us, we will put it right as set out in our Refund Policy.
As far as the law allows, our total liability for any order is limited to the amount you paid for it, and we are not responsible for indirect losses, such as the cost of an event.
Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or any liability that cannot be limited by law.
15. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, flooding, strikes, power or internet outages, or government orders. If such an event stops us from making your order, we will contact you to move it to a new date or refund you in full.
16. Changes to these terms
We may update these terms from time to time. The terms in force when you placed an order apply to that order.
17. Governing law and disputes
These terms are governed by the laws of India, and the courts in Mumbai have jurisdiction over any dispute. This does not affect your right to approach a consumer commission under the Consumer Protection Act, 2019. Please contact our Grievance Officer first; most problems can be sorted out quickly.
18. Contact and Grievance Officer
For questions or complaints, contact our Grievance Officer:
Name: Divesh Aswani
Designation: Grievance Officer
Email: info.commisstation@gmail.com
Phone: +91 75064 30004
Address: 2nd Floor, Plot No 233, 74 Floor, 2, Kakad Industrial Estate, Sitaram Keer Marg Off L J Road, Mahim, Mumbai, Maharashtra, 400016
We will acknowledge your complaint within 48 hours and aim to resolve it within one month.